If you are not satisfied with your order, please contact us within 10 days of item receipt. If, for some reason, a return is warranted, please be aware that shipping charges are not refundable. You will be responsible for any shipping charges for a returned item unless defective. Bits may not be returned unless not used. Stock saddles can be put on a horse and ridden but must not have any hair or mud in the stirrups.  We would suggest that you place a blanket on the horse and that you vet wrap the stirrups to keep them clean.  You have 3 days upon receipt of a saddle to contact us regarding a return. Custom saddles are not returnable for any reason.  Items may have up to a 25% restocking fee if used but contact us for details.  All items must have tags attached and be completely clean.  A return authorization is required for any returns – contact us via e-mail regarding your return -  We want you to be happy so feel free to contact us so that we can work out details.